We recognise that your privacy is important, and we are committed to protecting the Personal Information that we collect from you.
Penny Black Victorian Tearoom will only collect and hold Personal Information about you that is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.
Why we collect Personal Information
We may collect your Personal Information for one or more of the following reasons:
providing our products or services to you;
processing a booking or application that you have made;
facilitating our internal business operations, including the fulfilment of any legal requirements; and
analysing our services and customer needs with a view to developing new and/or improved services.
How we collect your Personal Information
We generally collect Personal Information directly from you, through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. We may also collect Personal Information from third party contractors or agents who provide our products and services on our behalf.
What kinds of Personal Information we collect
The types of Personal Information that we collect may include your name, address, other contact details and other such information that is relevant for us to provide our products and services to you in the manner that you have requested, or to comply with the law.
We do not generally collect sensitive information from you; however, if you provide such information to us, we will only collect that information with your express consent and only where such information is reasonably required in order for us to provide our products or services to you (such as special access or an assistance requirement due to a health condition). We shall not disclose sensitive information to any other party without your consent.
If you access our websites or any mobile applications ("apps"), we may collect additional Personal Information about you including:
server address / IP address;
date and time of visit;
the site you visited prior to visiting our website;
the browser that you are using to access our website;
if you have visited our website before;
tracking user preferences;
Failure to provide Personal Information
If the Personal Information you provide to us is incomplete and/or inaccurate, or you choose not to provide us with the Personal Information that we have requested, it may affect our ability to provide you with our products and services.
Dealing with Penny Black Limited anonymously or through a pseudonym
Where possible you will have the option of interacting with us anonymously or through a pseudonym, however, where you are requesting products or services from us, it may become impracticable to provide those products or services to you without verifying your identity.
DEALING WITH PERSONAL INFORMATION
Use and Disclosure
We will not disclose your Personal Information to any one or any other party, unless required by law. Your Personal Information will only be used by us pursuant to our Cancellation and Variations Policy which can be found on the High Teas page of our website. www.penny-black.co.nz.
We will not use any of the Personal Information you provide us for Marketing Purposes.
INTEGRITY OF PERSONAL INFORMATION
The security of your Personal Information is important to us. We may store your Personal Information in different ways, including in paper form, electronic form, telephone recordings and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures. Notwithstanding these reasonable measures, the confidentiality of any communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.
ACCESS AND CORRECTION
Where you notify us that your Personal Information is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information unless we are authorised not to do so by law. Should we decline your request to correct your Personal Information we will provide you with a written explanation setting out the legal reasons for doing so.
CONTACTING Penny Black Victorian Tearoom
Penny Black Victorian Tearoom
Phone: +64 3 381 3445
Post: Penny Black Victorian Tearoom
Att: Privacy Officer
16 Bradshaw Terrace, Riccarton
Christchurch, New Zealand.
If you are unhappy with a response that you have received from Penny Black Limited, and if Privacy Act applies, you may direct your complaint to the Office of the Privacy Commissioner (OPC). The details of the OPC are as follows:
OPC - listed on their website: www.privacy.org.nz
We reserve the right to disclose the information we collect from you as required by law and when we believe that disclosure is necessary to protect the security and reliability of our website and to take precautions against liability. We may also disclose the information we collect from you to protect the safety of an individual and/or to comply with a judicial proceeding, subpoena, search warrant, court order, or an investigation related to public safety.