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Privacy Policy

We recognise that your privacy is important, and we are committed to protecting the Personal Information that we collect from you.

Penny Black Victorian Tearoom (Penny Black Limited) ( "us" or "we") manage Personal Information in accordance with the Privacy Act 1993 (NZ) ("NZ Privacy Act") and the New Zealand Privacy Principles ("NZPP"). This Privacy Policy outlines the types of Personal Information that we may collect, how that Personal Information will be used, disclosed, transferred and stored and sets out the measures that we take to comply with the Privacy Act.


Penny Black Victorian Tearoom will only collect and hold Personal Information about you that is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.

Why we collect Personal Information

We may collect your Personal Information for one or more of the following reasons:

  • providing our products or services to you;

  • processing a booking or application that you have made;

  • facilitating our internal business operations, including the fulfilment of any legal requirements; and

  • analysing our services and customer needs with a view to developing new and/or improved services.

How we collect your Personal Information

We generally collect Personal Information directly from you, through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. We may also collect Personal Information from third-party contractors or agents who provide our products and services on our behalf.

What kinds of Personal Information we collect

The types of Personal Information that we collect may include your name, address, other contact details and other such information that is relevant for us to provide our products and services to you in the manner that you have requested, or to comply with the law.

We do not generally collect sensitive information from you; however, if you provide such information to us, we will only collect that information with your express consent and only where such information is reasonably required in order for us to provide our products or services to you (such as special access or an assistance requirement due to a health condition). We shall not disclose sensitive information to any other party without your consent.

Internet users

If you access our websites or any mobile applications ("apps"), we may collect additional Personal Information about you including:

  • server address / IP address;

  • date and time of visit;

  • pages visited;

  • documents downloaded;

  • the site you visited prior to visiting our website;

  • the browser that you are using to access our website;

  • if you have visited our website before;

  • tracking user preferences;

  • location data.


In addition, our websites and apps use cookies. The main purpose of cookies is to monitor usage of our websites and apps to prepare customised web pages so that we may serve you more effectively. You may wish to configure your browser so that it does not accept cookies, however, you may not be able to access some functions on our websites or apps if these are disabled.


Our website may include social media features, such as the Facebook Like button. These features may collect similar Personal Information described above, and may set a cookie to enable the feature to function properly. These social media features may be hosted by a third party or hosted directly on our website. Use of these social media features may result in information being transmitted to the social media company associated with the social media feature, and use of such information, once transmitted, will be governed by that social media company's own privacy policy and terms of use.

Failure to provide Personal Information

If the Personal Information you provide to us is incomplete and/or inaccurate, or you choose not to provide us with the Personal Information that we have requested, it may affect our ability to provide you with our products and services.

Dealing with Penny Black Limited anonymously or through a pseudonym

Where possible you will have the option of interacting with us anonymously or through a pseudonym, however, where you are requesting products or services from us, it may become impracticable to provide those products or services to you without verifying your identity.


Use and Disclosure

We will not disclose your Personal Information to anyone or any other party unless required by law. Your Personal Information will only be used by us pursuant to our Cancellation and Variations Policy which can be found on the High Teas page of our website.


We will not use any of the Personal Information you provide us for Marketing Purposes.



The security of your Personal Information is important to us. We may store your Personal Information in different ways, including in paper form, electronic form, telephone recordings and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures. Notwithstanding these reasonable measures, the confidentiality of any communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.



You may request access to the Personal Information that we hold about you at any time by contacting our Privacy Officer using the details set out in this Privacy Policy. We will respond to any such request for access to Personal Information within a reasonable time frame and will provide you access to the Personal Information that we hold that belongs to you unless we are authorised not to do so by law.


If, upon receiving access to your Personal Information, or at any other time, you believe the Personal Information that we hold about you is inaccurate, incomplete or out of date, please notify our Privacy Officer using the details set out in this Privacy Policy.

Where you notify us that your Personal Information is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information unless we are authorised not to do so by law. Should we decline your request to correct your Personal Information we will provide you with a written explanation setting out the legal reasons for doing so.


Contact Details:

Penny Black Victorian Tearoom


Phone: +64 3 381 3445

Post: Penny Black Victorian Tearoom
Att: Privacy Officer
16 Bradshaw Terrace, Riccarton

Christchurch, New Zealand.


If you have any comments, queries or concerns about our Privacy Policy or the way in which we handle your Personal Information, please contact our Privacy Officer using the details set out in this Privacy Policy.


Should you believe that we have not fulfilled our obligations under the Privacy Act,  have not complied with the terms of our Privacy Policy, or would like to appeal a decision made by us relating to your Personal Information, you can make a complaint in writing to our Privacy Officer using the details set out in this Privacy Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.

If you are unhappy with a response that you have received from Penny Black Limited, and if Privacy Act applies, you may direct your complaint to the Office of the Privacy Commissioner (OPC). The details of the OPC are as follows:




By using our website you agree to this Privacy Policy. Printed at the end of this Privacy Policy is the last date that this Privacy Policy was updated. We may amend this Privacy Policy at any time. Amendments to this Privacy Policy will be posted on our websites and will be effective when posted. By using our website after any changes go into effect, you agree to those changes to this Privacy Policy. We encourage you to check our website regularly for any updates to this Privacy Policy.


We reserve the right to disclose the information we collect from you as required by law and when we believe that disclosure is necessary to protect the security and reliability of our website and to take precautions against liability. We may also disclose the information we collect from you to protect the safety of an individual and/or to comply with a judicial proceeding, subpoena, search warrant, court order, or an investigation related to public safety.


Updated: 25/05/2022


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